Microsoft’s cloud-based tools are the most capable and sophisticated available for businesses. However, in the rush to provide cloud-based services Microsoft has created a new layer of complexity centered around passwords.
If you subscribe to Office365, we have likely linked your on-premise Active Director-based user authentication system with Microsoft’s cloud-based system. This means you have a email@example.com address which is synchronized (using a special server at your location and software tools which we manage) with Microsoft’s own copy of your user account database. This database – on both sides – tells your internal systems and Microsoft’s cloud services what you may access.
This access extends to cloud-based applications such as:
The confusingly-named “Microsoft Accounts” are generally for access to Microsoft’s consumer-level services such as:
The problem with these accounts that is confusing to many is that they can also be firstname.lastname@example.org but this is a different login and password than your organizational account.
If you mix and match services (such as OneDrive for personal items and OneDrive for Business for work-related documents) you will likely run into this confusion repeatedly (I do on a daily basis!) – sometimes you’ll get a pop-up login asking you to re-authenticate to one of these services. Thus far, there is no clear distinction about which service is asking you to re-authenticate.
It’s still clearly a work in progress (which is why the Cloud is definitely not for everyone yet) but they are slowly getting there.
If you have questions about any of this please feel free to contact our support desk.